Overview
We aim to deliver orders safely and promptly. This policy explains processing times, courier partners, estimated delivery windows for major destinations, shipping charges, tracking, customs, and how to contact us about shipments. Apply this policy to all purchases unless otherwise stated at checkout.
Domestic Shipping India
Processing Time: Orders are processed within 1–2 business days after payment confirmation.
Courier Partners: We use Blue Dart; Delhivery; DTDC; India Post Speed Post; Professional Couriers.
Delivery Window: Metro cities typically receive orders faster than smaller towns; see Delivery Estimates below for details.
Packaging: Items are packed to protect against transit damage; fragile items receive additional protection.
International Shipping
Processing Time: International orders are processed within 2–3 business days.
Courier Partners: We ship internationally via DHL Express; FedEx; UPS; Aramex; TNT (partner availability may vary by destination).
Customs and Import Duties: Import duties, taxes, and customs clearance fees are the responsibility of the recipient unless otherwise stated. These charges vary by country and are not included in the shipping cost shown at checkout.
Delivery Estimates
Estimated delivery times are business days and begin after order dispatch.
Delhi, Mumbai, Bangalore, Chennai: 2–4 business days.
Tier‑2 and Tier‑3 Cities (India): 4–7 business days.
USA: 5–10 business days.
UK and Europe: 5–8 business days.
Middle East (UAE, Saudi Arabia, Qatar): 4–7 business days.
Australia and New Zealand: 7–12 business days.
Canada: 7–12 business days.
Rest of World: 10–15 business days.
These are estimates only; actual delivery can vary due to courier capacity, local holidays, or customs processing.
Shipping Charges Tracking and Delays
Shipping Charges: Calculated at checkout based on destination, package weight, and chosen service level. Promotional free shipping offers will be displayed at checkout when applicable.
Tracking: A tracking number and courier link are emailed once the order ships. Use that tracking to monitor delivery status.
Delays: We are not responsible for delays caused by customs, incorrect address information, natural disasters, strikes, or courier operational issues. If a shipment is delayed beyond the estimated window, contact us and we will assist with the courier to locate the package.
Additional Notes and Contact
Address Accuracy: Please ensure shipping addresses are complete and accurate. We are not responsible for packages delivered to incorrect addresses provided at checkout.
Lost or Damaged Shipments: If your order arrives damaged or is lost in transit, notify us within 7 days of the expected delivery date with photos and order details; we will initiate an investigation with the courier.
Contact: For shipping questions or to report issues, email in**@******************ns.com with your order number and a brief description. We will respond within 1–2 business days.
Effective Date: This policy is effective immediately and may be updated
